Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrea Frazier

Andrea Frazier

January 25, 2025

5  out of  5
rating by Andrea Frazier
"Janet was very helpful in assisting me with new insurance policies. She answered all of my questions, explained policy terms to ensure I had a clear understanding, and suggested products that would give me the best coverage and value. It’s been years since an insurance agent walked me through the process in that manner. I appreciate having found someone as knowledgeable as Janet to work with and would highly recommend her for your insurance needs."
We responded:
"Thank you so much, Andrea! 🌟 We’re thrilled to hear about your positive experience with us. Taking the time to explain policies and ensuring you feel confident in your choices is exactly what we strive for. Your kind words mean a lot, and we’re grateful for your recommendation. If you need anything in the future, don’t hesitate to reach out! – Janet Coates State Farm Agent 😊"
Profile photo of Ani Hills

Ani Hills

January 24, 2025

5  out of  5
rating by Ani Hills
"Christina and Edleen were both remarkably helpful, and they ensured I got the best deal possible with every possible discount I could qualify for. Excellent agency!"
We responded:
"Thank you for your kind words, Ani! We’re so glad Christina and Edleen could assist you in finding the best deal and making sure you received all the discounts you qualified for. Providing exceptional service is our top priority, and we’re thrilled you had such a positive experience with our agency! – Janet Coates State Farm Agent "
Profile photo of Scott Hills

Scott Hills

January 24, 2025

5  out of  5
rating by Scott Hills
"I had the same insurance company for years, decades actually. On a lark I decided to look into other options and after careful consideration I ended up looking into a couple of different companies options. Janet and Chris at the Mack Ave State Farm office did an exceptional job of explaining my options and how I could save money and improve my coverage. I wholeheartedly endorse them as exceptional agents."
We responded:
"Thank you so much for sharing your experience, Scott! We’re honored you chose to explore your options with us after so many years with your previous insurance company. Our team is truly dedicated to providing clear explanations and finding the best resolutions for our customers. We’re thrilled they could help you save money while improving your coverage. Your endorsement means the world to us! – Janet Coates State Farm Agent"
Profile photo of Juan Garcia

Juan Garcia

January 20, 2025

5  out of  5
rating by Juan Garcia
"Janet's office took the time to explain the importance of life insurance and how it can help me diversify my retirement. I ended up with a $500K policy. I can't thank this office enough. Thank you Janet and staff!"
We responded:
"Thank you for trusting us to help with your life insurance needs, Juan! My team and I are happy that we were able to guide you through the process and find the right policy for you. We’re here for you anytime!"
Profile photo of Kathy Peirsel

Kathy Peirsel

January 16, 2025

5  out of  5
rating by Kathy Peirsel
"The service I have received from this office is outstanding. Jessica does a great job she goes over and above to give fantastic customer service. And a huge shout out to the towing company for being so quick to solve my car issues."
We responded:
"Thank you for your kind words, Kathy! 😊 We're so glad to hear that Jessica was able to provide you with great service, and we're happy the towing company was quick to assist you as well! We truly appreciate your feedback and are here for anything you need moving forward. 🚗✨"
Profile photo of Jackie G

Jackie G

January 14, 2025

5  out of  5
rating by Jackie G
"Great! Responds to all questions in a timely manner."
We responded:
"Thank you, Jackie! We’re thrilled to hear that your questions were answered promptly. Providing timely and helpful service is our priority, and we’re always here to assist you whenever you need us! – Janet 😊 "
Profile photo of Bernadette McDonald

Bernadette McDonald

January 6, 2025

5  out of  5
rating by Bernadette McDonald
"I shopped around for an affordable insurance rate, Edleen at Janet Coates State Farm got me the best rate, along with excellent customer service."
We responded:
"Hi Bernadette, thank you for your kind words! We’re so glad Edleen was able to help you find the best price while delivering excellent customer service. Providing affordable coverage and a great experience is always our goal. Welcome to the Janet Coates State Farm agent family—we’re here whenever you need us! - Janet"
Profile photo of Lakeisha Taylor

Lakeisha Taylor

December 16, 2024

5  out of  5
rating by Lakeisha Taylor
"The service here is amazing. I got the cheapest quote I can’t never remember how to pronounce her name, but I think It’s Edlean and she is the best."
Profile photo of Matt Cowan

Matt Cowan

December 11, 2024

5  out of  5
rating by Matt Cowan
"The. BEST! I just switched and thought I had pretty good agent before; he was good, but after sitting down with EDLEEN, she runs circles around any other agent I’ve spoken too! Not only is she patient, she makes sure you understand EVERYTHING! Insurance can be confusing, so asking questions is common. Go ahead and fire away; Edleen will answer anything and everything. She truly cares about her clients and their families. And after having my first child, there are some things I never thought about or realized; but Edleen made sure to discuss it and help figure out what was necessary for my family. If you’re on the fence, GO SEE HER! You truly won’t be disappointed! She can make the magic happen! She did for my family!"
Profile photo of jose bogarin

jose bogarin

December 5, 2024

5  out of  5
rating by jose bogarin
"I fully recommend Janet Coates as a State Farm Agent, for her professionalism and Human Quality. Over the last 9 and a half years, I have had 14 policies with them of different types, for example, Home, Cars, Life, Business and I stop counting. I have had great and full attention from her and her work team. She really deserves not 5 stars but 10 stars...."
We responded:
"Thank you so much for your continued trust and kind words, Jose! We’re honored to have supported you with your various policies over the years. Your recognition of our team truly means the world to us. Here's to many more years of excellent service! ⭐⭐⭐⭐⭐"
Profile photo of felicia obie

felicia obie

December 2, 2024

5  out of  5
rating by felicia obie
"Mrs.Coates I enjoyed the Care of politeness of her ,the understanding what Policy works for you and your Family, 5*"
We responded:
"Thank you, Felicia, for sharing your positive experience! We’re so glad we were able to help you find the right policy for your family. Your kind words inspire us to keep providing excellent care. 😊"
Profile photo of Andréa Ealba

Andréa Ealba

November 25, 2024

5  out of  5
rating by Andréa Ealba
"Jessica was VERY helpful, and friendly!"
We responded:
"Thank you, Andréa, for your feedback! We’re thrilled to hear Jessica was helpful and friendly. We’ll be sure to share your kind words with her! 💛"
Profile photo of Dave Ealba

Dave Ealba

November 25, 2024

5  out of  5
rating by Dave Ealba
"Jessica has excellent customer service 👍🏼"
We responded:
"Thank you for your review, Dave! We’re so glad Jessica’s excellent customer service made a great impression. Your support is greatly appreciated! 👍🏼"
Profile photo of Laura Yascolt

Laura Yascolt

November 25, 2024

5  out of  5
rating by Laura Yascolt
"Great customer service!"
We responded:
"Thank you, Laura! We're delighted to know you had a great experience with our team. Providing outstanding customer service is always our priority! 🌟"
Profile photo of KAREN Berman

KAREN Berman

November 25, 2024

5  out of  5
rating by KAREN Berman
"I am currently a state farm client, but I had questions and Jessica Yascolt was able to answer all the questions for me. She was pleasant nice and very informed. Thank you."
We responded:
"Thank you, Karen, for your wonderful review! We’re so glad Jessica could assist with your questions. Your satisfaction is very important to us—thanks for being a valued State Farm customer! 😊"
Profile photo of Rebecca Tuthill

Rebecca Tuthill

October 9, 2024

5  out of  5
rating by Rebecca Tuthill
"Janet is phenomenal. She has provided me with exceptional, and professional knowledge when it came to understanding my policies. Her office is well educated, welcoming and friendly. I would recommend her to anyone I know. Thank you, Janet!"
We responded:
"Thank you so much for your kind words, Rebecca! I'm thrilled to hear that I was able to provide you with the support and knowledge you needed. We really appreciate your recommendation! If you ever need anything else, don't hesitate to reach out. - Janet Coates State Farm Insurance Agent in Gross Pointe Woods MI 😊"
Profile photo of Amy Malinski

Amy Malinski

September 3, 2024

5  out of  5
rating by Amy Malinski
"Good customer service"
We responded:
"Thank you for your feedback, Amy! We're glad to hear that you experienced good customer service. We appreciate your support! - Janet Coates State Farm Insurance Agent in Grosse Pointe Woods, Michigan"
Profile photo of Kenneth Ealba

Kenneth Ealba

September 3, 2024

5  out of  5
rating by Kenneth Ealba
"Great customer service!"
We responded:
"Thanks, Kenneth! We're pleased that you found our customer service to be great. Your feedback is much appreciated! - Janet Coates State Farm Insurance Agent in Grosse Pointe Woods, Michigan"
Profile photo of Alex Tekteb

Alex Tekteb

August 19, 2024

5  out of  5
rating by Alex Tekteb
"One of the best and quickest agents in East Detroit Area. Thank you Edleen, and staff for the great service! I didn't even go there, I resolved my insurance needs all by phone, and emails. I would recommend anyone looking for a professional service to contact Janet Coates office, especially for rental dwelling. Thanks again, and looking forward to meet you in person! Alex"
We responded:
"Thank you, Alex, for your wonderful review! We’re thrilled that Edleen and our team could assist you quickly and efficiently, all through phone and email. We’re glad to hear you’re happy with our service and look forward to meeting you in person as well. If you need anything else, don’t hesitate to reach out! - Janet Coates State Farm Insurance Agent"
Profile photo of Annette Toliver

Annette Toliver

August 1, 2024

5  out of  5
rating by Annette Toliver
"Computers make me nervous and I needed assistance. Desire Harnsen was very helpful, awesome and appreciate her excellent customer service."
We responded:
"Thank you, Annette! We're thrilled to hear that Deidre could assist you and make the process easier. We're here whenever you need us!"
Profile photo of Jennifer Flickinger

Jennifer Flickinger

July 30, 2024

5  out of  5
rating by Jennifer Flickinger
"Super friendly and great customer service!"
We responded:
"Thank you, Jennifer! We're delighted to hear you enjoyed our friendly and great customer service! We are always happy to help so let us know if there is anything else you need. - Janet Coates State Farm Insurance Agent in Grosse Pointe Woods 😊"
Profile photo of B Y

B Y

July 30, 2024

5  out of  5
rating by B Y
"Great customer service!"
We responded:
"Thank you, B Y, for your kind words! We're thrilled to hear you had a great experience with our customer service. If there is anything else we can do for you, please let us know. – Janet Coates State Farm Agent 😊"
Profile photo of Matthew Yascolt

Matthew Yascolt

July 3, 2024

5  out of  5
rating by Matthew Yascolt
"Great customer service!"
We responded:
"Thank you for your feedback, Matthew! We're delighted to hear that you experienced great customer service. If you need any further assistance, please don't hesitate to reach out. Janet Coates - State Farm Insurance Agent"
Profile photo of Deb Loeser

Deb Loeser

June 11, 2024

5  out of  5
rating by Deb Loeser
"I have always dreaded insurance renewal time because it's is confusing and worried about picking the right policies until I switched to your office. Deidre Harmsen has been a delight to work with, not only was she very knowledgeable about the different insurances, she made it very easy to work with her. Outstanding customer service!!"
We responded:
"Thank you so much for your kind words, Deb! We're thrilled to hear that Deidre was able to make your insurance renewal process smooth and worry-free. Her knowledge and dedication to outstanding customer service truly make a difference. We appreciate your trust and look forward to continuing to serve you! - Janet Coates State Farm Insurance Agent "
Profile photo of jake schmitzer

jake schmitzer

June 7, 2024

5  out of  5
rating by jake schmitzer
"Gave me the best price I could find"
We responded:
"Thank you, Jake for your 5 star review. I am thrilled that my office was able to provide you with the best price without jeopardizing your coverage. We strive to provide the best rates and service possible."