State Farm® Insurance Agent Janet Coates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angela Hostetler
January 19, 2026
5
out of
5
rating by Angela Hostetler
"Great Agency, Great Team"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Janet Coates’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
Heather K
January 9, 2026
5
out of
5
rating by Heather K
"Amazing service!!!!"
Ted Kiriazis
November 10, 2025
5
out of
5
rating by Ted Kiriazis
"Janet and Edleen were extremely helpful in the process of getting my new insurance. I highly recommend them."
We responded:
"Ted, thank you so much for your kind words! We're thrilled to hear that Edleen and I were able to assist you effectively with your new insurance. Your recommendation means a lot to us! If you ever need anything else, please don't hesitate to reach out."
Candace Beck
October 23, 2025
5
out of
5
rating by Candace Beck
"Janet took the time to thoroughly explain my coverage of my policies! Great customer service and clean office!"
We responded:
"Candace, Thank you for your kind review! I'm so delighted to hear that I took the time to thoroughly explain your policy coverage and that you appreciated our customer service and office environment. We look forward to continuing to assist you!"
Stephanie Hoyt
October 23, 2025
5
out of
5
rating by Stephanie Hoyt
"Highly recommend. From the first call and coming in person the experience was great. Everything was explained so I could understand. All my questions were answered as well. So glade I switched insurance."
We responded:
"Stephanie, Thank you for your fantastic review! We're so happy to hear that your experience from the first call to your in-person visit was great, and that everything was clearly explained. It’s wonderful to know we could answer all your questions and that you’re glad you made the switch. We appreciate your recommendation and look forward to continuing to serve you!"
Thomas
October 22, 2025
5
out of
5
rating by Thomas
"Couldn’t be happier with the professionalism and promptness of this office. I would recommend Janet and her staff to anyone."
We responded:
"Thomas, Thank you for your wonderful feedback! We're delighted to hear you were pleased with the professionalism and promptness of our team. Myself and my staff truly appreciate your recommendation. We look forward to continuing to provide you with excellent service!"
Diana Smith
October 17, 2025
1
out of
5
rating by Diana Smith
"Unprofessional, Outrageous fees go to Aaa much better! ✌️"
Rakan Shango
September 4, 2025
5
out of
5
rating by Rakan Shango
"I have been dealing with raouf for years on my health insurance. His service yearly has been helpful and I would recommend him for all your needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Brian Beck
July 14, 2025
5
out of
5
rating by Brian Beck
"Highly recommend this State Farm office and agent Janet Coates. She is very knowledgeable, professional, and always takes the time to answer my questions thoroughly. I’ve had a great experience every time I’ve needed assistance. Edleen was also incredibly helpful and supportive—her customer service really stood out. It’s great to work with a team that genuinely cares and makes everything easy and stress-free."
We responded:
"Thank you for your 5-star review Dr. Beck! My State Farm team and I are happy to be your good neighbor!"
Jasmine Vue
June 3, 2025
5
out of
5
rating by Jasmine Vue
"Excellent service! Customer service was really patient and thorough with answering all my questions. Definitely reccomend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Janet Coates State Farm Agent"
Trenell Rhodes
June 3, 2025
5
out of
5
rating by Trenell Rhodes
"The experience with State farm insurance agency has always been very helpful, thoughtful, and always able to answer all of my questions and give me the answers that I am looking for. Thank you Mr Dante and Mrs Garcia! 🦋"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Janet Coates State Farm Agent"
Zahraa Pluck
May 29, 2025
4
out of
5
rating by Zahraa Pluck
"He was patient with me with any questions I had and everything was answered clearly. Very nice and helpful!"
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs. - Janet Coates State Farm Agent"
Chantelle Susalla
May 23, 2025
5
out of
5
rating by Chantelle Susalla
"Such a great insurance team overall! Very helpful and kind customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Janet Coates State Farm Agent"
Caleb DuPree
May 23, 2025
5
out of
5
rating by Caleb DuPree
"Excellent service, they represent State Farm well, only good things to say about this organization!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Janet Coates State Farm Agent"
Ade Stapleton
May 14, 2025
5
out of
5
rating by Ade Stapleton
"Excellent customer service from start to finish."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Janet Coates State Farm Agent"
Kevin Brachel
April 22, 2025
5
out of
5
rating by Kevin Brachel
"They are soo nice and easy to talking to.. Jessica is the best!!!! If you are looking for insurance or any other questions ask for Jessica."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Janet Coates State Farm Agent"
Mary Verstraete
April 21, 2025
5
out of
5
rating by Mary Verstraete
"Edleen was very knowledgeable and informative with great customer repport. I would highly recommend Edleen to assist in any insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Janet Coates State Farm Agent"
Jeremy Procopio
March 28, 2025
5
out of
5
rating by Jeremy Procopio
"Any questions I had were answered clearly! Very knowledgable and helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Janet Coates State Farm Agent"
Fred Somes
March 28, 2025
5
out of
5
rating by Fred Somes
"Excellent responsiveness and customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Janet Coates State Farm Agent"
Mario Lombardo
February 22, 2025
5
out of
5
rating by Mario Lombardo
"Janet and staff are extremely qualified to do their job. Have 5+ year business with Janet and State Farm"
We responded:
"Thank you for being a long-time customer, Mario! My team and I appreciate the kind review. It’s always a pleasure speaking with you and we hope to do it again soon! – Janet Coates State Farm Agent"
Ryan
February 17, 2025
5
out of
5
rating by Ryan
"They always take great care of me here"
We responded:
"Thanks, Ryan! 😊 We're glad to hear you feel taken care of. We appreciate you and are always happy to help! 🙌🚗"
Andrea Frazier
January 25, 2025
5
out of
5
rating by Andrea Frazier
"Janet was very helpful in assisting me with new insurance policies. She answered all of my questions, explained policy terms to ensure I had a clear understanding, and suggested products that would give me the best coverage and value. It’s been years since an insurance agent walked me through the process in that manner. I appreciate having found someone as knowledgeable as Janet to work with and would highly recommend her for your insurance needs."
We responded:
"Thank you so much, Andrea! 🌟 We’re thrilled to hear about your positive experience with us. Taking the time to explain policies and ensuring you feel confident in your choices is exactly what we strive for. Your kind words mean a lot, and we’re grateful for your recommendation. If you need anything in the future, don’t hesitate to reach out! – Janet Coates State Farm Agent 😊"
Ani Hills
January 24, 2025
5
out of
5
rating by Ani Hills
"Christina and Edleen were both remarkably helpful, and they ensured I got the best deal possible with every possible discount I could qualify for. Excellent agency!"
We responded:
"Thank you for your kind words, Ani! We’re so glad Christina and Edleen could assist you in finding the best deal and making sure you received all the discounts you qualified for. Providing exceptional service is our top priority, and we’re thrilled you had such a positive experience with our agency! – Janet Coates State Farm Agent "
Scott Hills
January 24, 2025
5
out of
5
rating by Scott Hills
"I had the same insurance company for years, decades actually. On a lark I decided to look into other options and after careful consideration I ended up looking into a couple of different companies options. Janet and Chris at the Mack Ave State Farm office did an exceptional job of explaining my options and how I could save money and improve my coverage. I wholeheartedly endorse them as exceptional agents."
We responded:
"Thank you so much for sharing your experience, Scott! We’re honored you chose to explore your options with us after so many years with your previous insurance company. Our team is truly dedicated to providing clear explanations and finding the best resolutions for our customers. We’re thrilled they could help you save money while improving your coverage. Your endorsement means the world to us! – Janet Coates State Farm Agent"
Juan Garcia
January 20, 2025
5
out of
5
rating by Juan Garcia
"Janet's office took the time to explain the importance of life insurance and how it can help me diversify my retirement. I ended up with a $500K policy. I can't thank this office enough. Thank you Janet and staff!"
We responded:
"Thank you for trusting us to help with your life insurance needs, Juan! My team and I are happy that we were able to guide you through the process and find the right policy for you. We’re here for you anytime!"