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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rebecca Tuthill

October 9, 2024

5  out of  5
rating by Rebecca Tuthill
"Janet is phenomenal. She has provided me with exceptional, and professional knowledge when it came to understanding my policies. Her office is well educated, welcoming and friendly. I would recommend her to anyone I know. Thank you, Janet!"
We responded:
"Thank you so much for your kind words, Rebecca! I'm thrilled to hear that I was able to provide you with the support and knowledge you needed. We really appreciate your recommendation! If you ever need anything else, don't hesitate to reach out. - Janet Coates State Farm Insurance Agent in Gross Pointe Woods MI 😊"
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Amy Malinski

September 3, 2024

5  out of  5
rating by Amy Malinski
"Good customer service"
We responded:
"Thank you for your feedback, Amy! We're glad to hear that you experienced good customer service. We appreciate your support! - Janet Coates State Farm Insurance Agent in Grosse Pointe Woods, Michigan"
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Kenneth Ealba

September 3, 2024

5  out of  5
rating by Kenneth Ealba
"Great customer service!"
We responded:
"Thanks, Kenneth! We're pleased that you found our customer service to be great. Your feedback is much appreciated! - Janet Coates State Farm Insurance Agent in Grosse Pointe Woods, Michigan"
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Alex Tekteb

August 19, 2024

5  out of  5
rating by Alex Tekteb
"One of the best and quickest agents in East Detroit Area. Thank you Edleen, and staff for the great service! I didn't even go there, I resolved my insurance needs all by phone, and emails. I would recommend anyone looking for a professional service to contact Janet Coates office, especially for rental dwelling. Thanks again, and looking forward to meet you in person! Alex"
We responded:
"Thank you, Alex, for your wonderful review! We’re thrilled that Edleen and our team could assist you quickly and efficiently, all through phone and email. We’re glad to hear you’re happy with our service and look forward to meeting you in person as well. If you need anything else, don’t hesitate to reach out! - Janet Coates State Farm Insurance Agent"
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Annette Toliver

August 1, 2024

5  out of  5
rating by Annette Toliver
"Computers make me nervous and I needed assistance. Desire Harnsen was very helpful, awesome and appreciate her excellent customer service."
We responded:
"Thank you, Annette! We're thrilled to hear that Deidre could assist you and make the process easier. We're here whenever you need us!"
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Jennifer Flickinger

July 30, 2024

5  out of  5
rating by Jennifer Flickinger
"Super friendly and great customer service!"
We responded:
"Thank you, Jennifer! We're delighted to hear you enjoyed our friendly and great customer service! We are always happy to help so let us know if there is anything else you need. - Janet Coates State Farm Insurance Agent in Grosse Pointe Woods 😊"
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B Y

July 30, 2024

5  out of  5
rating by B Y
"Great customer service!"
We responded:
"Thank you, B Y, for your kind words! We're thrilled to hear you had a great experience with our customer service. If there is anything else we can do for you, please let us know. – Janet Coates State Farm Agent 😊"
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Matthew Yascolt

July 3, 2024

5  out of  5
rating by Matthew Yascolt
"Great customer service!"
We responded:
"Thank you for your feedback, Matthew! We're delighted to hear that you experienced great customer service. If you need any further assistance, please don't hesitate to reach out. Janet Coates - State Farm Insurance Agent"
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Deb Loeser

June 11, 2024

5  out of  5
rating by Deb Loeser
"I have always dreaded insurance renewal time because it's is confusing and worried about picking the right policies until I switched to your office. Deidre Harmsen has been a delight to work with, not only was she very knowledgeable about the different insurances, she made it very easy to work with her. Outstanding customer service!!"
We responded:
"Thank you so much for your kind words, Deb! We're thrilled to hear that Deidre was able to make your insurance renewal process smooth and worry-free. Her knowledge and dedication to outstanding customer service truly make a difference. We appreciate your trust and look forward to continuing to serve you! - Janet Coates State Farm Insurance Agent "
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jake schmitzer

June 7, 2024

5  out of  5
rating by jake schmitzer
"Gave me the best price I could find"
We responded:
"Thank you, Jake for your 5 star review. I am thrilled that my office was able to provide you with the best price without jeopardizing your coverage. We strive to provide the best rates and service possible."
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Max Hackerd

June 6, 2024

5  out of  5
rating by Max Hackerd
"Everyone at Janet Coates State Farm is exceptionally helpful. Always available to help and very vocal about ways to save money. Edlene is also one of the nicest people I’ve spoken to! Only reason I have 5 stars is because there isn’t 10."
We responded:
"Thank you, Max! We're thrilled to hear about your positive experience with our team at Janet Coates State Farm. Edleen and the entire team appreciate your kind words and are always here to help. Your support means a lot to us! – Janet Coates State Farm Agent"
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Jolina Valentine

May 23, 2024

5  out of  5
rating by Jolina Valentine
"My old insurance company was not only incompetent but each person you talked to gave a different answer to my questions (once you finally got off of hold that is). Therefore I decided to shop around... Adeline with state farm was not only great at answering my questions but my quote for full coverage was just a little more than I was paying for PLPD at my old insurance company!!!! Never going back... thanks Adeline!!!!!"
We responded:
"Thank you for sharing your experience, Jolina! We're thrilled to hear that Adeline provided you with exceptional service and clarity. It's wonderful that we could offer you better coverage at a competitive price. Welcome to the State Farm family, and we look forward to continuing to meet your insurance needs! - Janet Coates State Farm Insurance Agent"
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Tracy Harper

May 21, 2024

5  out of  5
rating by Tracy Harper
"Edleen was so helpful and kind! She went above and beyond to get us what we needed in less than a day so we could get our car registered. Janet has also been incredibly helpful to us whenever we have needed anything over the past few years since we came to State Farm!"
We responded:
"Hi Tracy, thank you for your wonderful review! We're thrilled to hear that Edleen was able to assist you promptly and effectively with your car registration. It's great to know that we have overall been consistently helpful over the years. Your satisfaction is our top priority, and we appreciate your continued trust in us. If you ever need anything else, we're always here to help! – Janet Coates State Farm Agent Thank you! "
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Shawn

May 18, 2024

5  out of  5
rating by Shawn
"Janet is extremely knowledgeable and kind. I enjoy doing business with her and I've been loyal since 2017"
We responded:
"Thank you for your 5-star review, Shawn! We're thrilled to hear about your positive experience with the Janet Coates State Farm Agent office. It's fantastic to know that our knowledge and kindness have made your business dealings enjoyable. We truly appreciate your loyalty since 2017, and here is to many years ahead together. Thank you for your support."
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Eloise Spruill

May 7, 2024

5  out of  5
rating by Eloise Spruill
"First, I love the color of the front (make it easier to locate the business). I was greeted warmly and courteous. I felt welcome. The young lady was friendly and informative. She took care of me in a very professional and caring manner. GREAT JOB!!!"
We responded:
"Thank you for your 5-star rating, Eloise! We appreciate you reaching out, if there is anything else we can do for you, please be sure to let us know! - Janet Coates State Farm Insurance Agent"
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Julianne Phillips

May 1, 2024

5  out of  5
rating by Julianne Phillips
"My husband and I truly experienced exceptional customer service today from Kacie. She was very patient with us as we downloaded the Drive Safe & Save app on our phones. She walked us through the different screens and waited until we felt comfortable with all the features. Thank you Kacie!!!! 🤗"
We responded:
"Julianne, I’m delighted to hear about your exceptional experience with Kacie! Providing excellent customer service is our top priority, and I’m thrilled she was patient and thorough in helping you set up the Drive Safe & Save app. We'll be sure to pass along your kind words to Kacie. Thank you for choosing us and if you ever need further assistance, don't hesitate to reach out. - Janet Coates State Farm Insurance Agent, Grosse Pointe Woods, Michigan"
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Mindy Brown

April 26, 2024

5  out of  5
rating by Mindy Brown
"I have been with State Farm since 2018. I have always been treated with respect, fast paced service from every agent I have dealt with. They take time with you for any questions or concerns you may have with your policy if you don’t understand. They are ultimately the best insurance agency I have ever dealt with!! I love Jan, Edleen and recently I’ve been working on a change and questions with Kacie they are amazing!! I will never deal with another agency!! I highly suggest them to everyone. I will also make a lol note they are fun!! Just like Jake !!"
We responded:
"Thank you for your kind words, Mindy! We're delighted to hear about your positive experiences with our team. Providing respectful and efficient service is our top priority, and I’m glad Edleen, Kacie, and I have all made a positive impression on you. We appreciate your loyalty and look forward to continuing to serve you for many more years to come! - Janet Coates State Farm Insurance Agent "
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Cheryl Thompson

April 5, 2024

5  out of  5
rating by Cheryl Thompson
"Edleen was very informative . Her customer skills are impeccable. Thank you. Make you feel like family."
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Lorraine Davis

March 25, 2024

5  out of  5
rating by Lorraine Davis
"Thanks for all you do"
We responded:
"Hi Lorraine, you're very welcome! It's always a pleasure to assist you with your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help you whenever you need us. - Janet Coates - State Farm Insurance Agent"
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MoviesPlus MetroFilmFestival

February 29, 2024

5  out of  5
rating by MoviesPlus MetroFilmFestival
"It's nice to have a local agent, I can walk in and ask questions, etc. And I saved some $ w/a bundle and safe driving."
We responded:
"Hello, we appreciate your positive feedback! It's great to hear that having a local agent is convenient for you, allowing you to walk in and ask questions. We're delighted that you could also save some money with our bundle and safe driving options. If you ever have more questions or insurance needs, feel free to visit or reach out. Thanks for choosing the Janet Coates State Farm Agent Office!"
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Ifeoma Obianwu

February 22, 2024

5  out of  5
rating by Ifeoma Obianwu
"Adeline is awesome ! Help me fix my windshield and made sure I wasn't getting overcharged monthly. Thank you Ifeoma"
We responded:
"Ifeoma, thank you for your wonderful feedback! 🌟 I'm thrilled to hear that Edleen provided excellent assistance in fixing your windshield and ensured you weren't overcharged monthly. At our State Farm office, we prioritize customer satisfaction and aim to provide valuable services. If you have any more questions or need further assistance, Edleen and I are here to help. Thank you for choosing the Janet Coates State Farm Agent office, and we appreciate the opportunity to serve you! 😊🚗"
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Trenell Rhodes

February 19, 2024

5  out of  5
rating by Trenell Rhodes
"E. García Is and always the best agent!! She’s very professional and funny at the same time, she goes above and beyond to make sure your time spent with her is amazing! I’ve been dealing with Miss Garcia for years and every time I walk away stress-free and satisfied! I definitely will recommend this office! 👍👍🦋"
We responded:
"Thank you so much for your kind words, Trenell! 🌟 It's always a pleasure serving you, and I appreciate your continued trust in our office. Your feedback means a lot, and I'm thrilled to hear that your experiences with us have been stress-free and satisfying. If there's anything else you need or if you have friends or family in need of assistance, don't hesitate to reach out. Looking forward to continuing to provide you with top-notch service! – Janet Coates State Farm Agent 👍👍🦋"
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Korey C

February 2, 2024

5  out of  5
rating by Korey C
"Edleen was a great help she explained everything so well and made sure i knew everything about the homeowners insurance policy and she also helped me with setting up life insurance policy for me and my children. I highly recommend this location everyone was very welcoming and treats you like family! Oh and thank you again Janet for the calendar!"
We responded:
"Hi Korey C, we're thrilled to hear that Edleen provided excellent assistance with your homeowners and life insurance. We appreciate your recommendation! If you have any more insurance needs, feel free to reach out. Thanks for choosing Janet Coates State Farm!"
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teresa evans

February 2, 2024

5  out of  5
rating by teresa evans
"I love this office there is not words to describe how awsome Edleen Soler- Garcia was helping me with all my insurance needs!!! Janet Coates Statefarm Rocks!!!"
We responded:
"Teresa Evans, we're delighted to hear about your positive experience with Edleen! Thank you for choosing Janet Coates State Farm. We're here for all your insurance needs, so don't hesitate to reach out. You rock too!"
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Kerry Wright

December 2, 2023

5  out of  5
rating by Kerry Wright
"I just got my insurance with Janet Coates State Farm. She explained how my coverage works so that I could make an informed decision. I appreciated the time she spent with me as no other company has ever done that."
We responded:
"Thank you Kerry, it’s important to us that people understand their coverage to ensure they have the appropriate coverage."