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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brandan Head

August 11, 2023

5  out of  5 rating by Brandan Head
"We decided to switch back, and Janet was so polite and so helpful and managed to get us a multi policy that was just too great to pass up. She went far and beyond to be as informative as possible and we are now even considering some of there Life Insurance policies. So we thank you Janet! For those who need insurance, she’s the one I’d recommend for all your policy needs!"

Marty Wood

May 4, 2023

5  out of  5 rating by Marty Wood
"Excellent Service been with them over 50 years."

richard elich

May 3, 2023

5  out of  5 rating by richard elich
"Always eager to help and very efficient"

Michelle Calcaterra

May 2, 2023

5  out of  5 rating by Michelle Calcaterra
"The customer care provided by Janet Coates office is priceless. When I call there, somebody always answers the phone right away. They always pull up my account in a matter of seconds. I had a flood in my home at midnight, and by 8 am the next morning they had a crew already working on my issue. The day to day assistance I require has always been addressed immediately."

Pepe Agrusa

March 13, 2023

5  out of  5 rating by Pepe Agrusa
"The staff is always helpful and smiling and gets things done in a speedy manner..."

Mario Castillo

January 24, 2023

5  out of  5 rating by Mario Castillo
"Edleen Garcia is an amazing agent, great character, very professional, great listener, patient and trustworthy. Edleen provided excellent service and went above and beyond to help us find every possible way to obtain insurance we can afford, I would recommend her to anyone! You will not be disappointed!"

Paul Oxie

January 9, 2023

5  out of  5 rating by Paul Oxie
"She is a good person to deal with for your car etc."

megan Williams

November 22, 2022

5  out of  5 rating by megan Williams
"Janet was able to provide me not only insurance for my vehicle, but also insurance for my home, life, and those rare occasions of being hospitalized. She is truthful and honest! Great agent!!!!"

Robert Hefner

November 22, 2022

5  out of  5 rating by Robert Hefner
"Best insurance agent of all time"

0 d

October 18, 2022

5  out of  5 rating by 0 d
"Great service!! Very responsive and helpful every time. Highly recommended."

Vidale Martin

October 13, 2022

5  out of  5 rating by Vidale Martin
"*Real Review*......I'm absolutely blown away with the service here. Two thumbs way up to Edleen for taking the time to Insure I thoroughly understood everything I was paying for. The money I saved Is gonna cover my dinner date and tixs to see Halloween. The commercials are real...Jake Isn't Lying 😂 Thank Youuuuuu"

Stephanie Beauford

October 11, 2022

5  out of  5 rating by Stephanie Beauford
"My family and I have been with Janet Coates - State Farm for 15+ years. Janet's and her staff answers the phones promptly, staff has empathy and sympathy! I feel their warm smiles through the phone, they try to make every as convenient as possible by mailing, emailing, faxing & electronic! They were still available during the Pandemic & when we've had storm damages to our home, when our vehicles were were wrecked! They faught for a reimbursement when there was a missight. Their knowledge is Fanonina & their Customer Service Exceeds Our Expedtations! I am "In It to Win It With Janet"😍 Sincerely, Mrs. Steph J Beauford"

Amy Sands

October 6, 2022

5  out of  5 rating by Amy Sands
"Highly recommend Janet. She answered all our questions and gave us so many options with multiple discounts. B"

Marilyn Merrifield

September 16, 2021

5  out of  5 rating by Marilyn Merrifield
"After my vehicle was rear ended, Janet and staff were so personable and knowledgeable. Having never had an accident before, I was lost and they helped me through every stage of the process. Highly recommend."

Sara Williams

September 5, 2021

5  out of  5 rating by Sara Williams
"Excellent service!"

Anthony Hardecki

August 24, 2021

5  out of  5 rating by Anthony Hardecki
"Janet is very personable with a great attitude, she went the extra mile to explain all of my Insurance options and guided me through the process. She is knowledgeable and capable to help you with any of your Insurance needs.. I also reduced my premiums considerably.. Call Her NOW."

Jonathan Lord

July 11, 2021

5  out of  5 rating by Jonathan Lord
"Best insurance person ever!! Thanks Janet"

eli voorhees

June 7, 2021

5  out of  5 rating by eli voorhees
"Literally the best branch I ever worked with ! Helped with all my vehicles and life insurance and at a good rate. ! Thank you !!"

Gabe Clinton

May 26, 2021

5  out of  5 rating by Gabe Clinton
"Janet and her team have worked diligently to meet my needs, and God knows I don't make it easy on them! I have delt with alot in of agents and companies through out the years, Janet and her staff have become my favorite, if the don't have the answer they will get it."

Daniel Chapman

May 17, 2021

5  out of  5 rating by Daniel Chapman
"Not only did Janet and her team quickly establish my new home and auto insurance, but she made sure I had the best coverage for my budget. As a new home owner, I also appreciate that she took the time to explain in depth additional coverage options and why I should consider them. You want to protect yourself and your property, and Janet made sure I was informed enough to make the best decisions. In my opinion, that is what separates her from other agents. Don't hesitate to call, she has your best interest in mind... and the best hours!"

Rocky Winter

May 15, 2021

5  out of  5 rating by Rocky Winter
"Janet has been extremely helpful in navigating the insurance process. She took the time to give me advice for what insurance works best for me. My go to lady for insurance from now on."

mark chapman

April 28, 2021

5  out of  5 rating by mark chapman
"Janet and her team members are very knowledgeable in their field, I was impressed that they spent the amount of time working to get me the best coverage for my needs at the best premium. Everyone treated me like i was their first customer!"

Roger Olmsted

April 19, 2021

5  out of  5 rating by Roger Olmsted
"Excellent service, they go above and beyond! Very thorough explanations,very competitive prices!Happiest experience ever at an insurance office."

Jim Baker

March 27, 2021

5  out of  5 rating by Jim Baker
"The people are eager to help and answer all my questions. They make sure I have the best coverage for my needs. In auto home and life insurance. They update me when there is a change I can make and be in a better position. I am now in the best position I have ever been in for my insurance and what I will be able to leave my children. I am 60 and didn’t think insurance could be affordable or have flexible terms at my age. I was pleasantly surprised how well they were able to set me up."


March 25, 2021

5  out of  5 rating by Mark
"Very good hearted kind Professional Business people"